The work of the psychological support department at SBI "Service-112" on the formation of a culture of seeking psychological help

Psychological counseling by psychologists from the psychological support department plays an important role in primary support and the formation of a positive attitude towards psychological therapy. By seeking emergency help in case of stress, applicants overcome their fear of specialized specialists and gain a safe professional contact experience, which motivates them to apply again.

One of the tasks of the psychological support department is to regularly inform the public about the work of psychologists of the "Service -112" through publications on the website and on social networks, including psychoeducational materials.

The format of information messages:
- micro-content - what is psychological help, when and how to call, how is the conversation with a psychologist going?;
- accessibility: psychological consultations around the clock for crisis care and support;
-Transparency and trust: ensuring confidentiality guarantees that strengthen public confidence.

The work of the department's psychologists plays an important role in providing primary support, forming a positive attitude towards psychological therapy and reducing the stigma of seeking help.

The main point is to create trust: psychologists explain that the consultation is free and takes place in a safe environment. For example, in one case, a psychologist from Service-112 helped a woman cope with panic attacks, taught her breathing techniques, and supported her on her way to recovery. This experience convinced her that psychotherapy is a useful and accessible tool.

Getting a safe space: psychologists create an atmosphere of trust where you can openly talk about your feelings; resistance is the norm: each person is different; it is important to find an approach.