SBI "Service - 112" summed up the results of 2025
Much attention was paid to the dynamics of call reception rates:
The number of accepted calls increased by 9.3% compared to 2024 and amounted to more than 2.2 million calls, while the number of missed calls decreased by more than 51%. The average time for an applicant to wait for a response from a 112 specialist decreased from 38 seconds in 2024 to 14 seconds in 2025, while in December 2025 the figures reached 9 seconds. In total, during the operation of the 112 system in the Republic of Tatarstan from 2009 to 2025, more than 26.3 million calls were received and processed by 112, and more than 18.5 million incident cards were sent to emergency operational services.
The state task for 2025 for the provision of public services to ensure the calling of emergency operational services using a single 112 number in terms of receiving calls was completed by 125.6% as of December 20.
The proportion of substantiated complaints from recipients of public services is 0%.
The heads of the analytical, psychological support, and human resources departments presented an analysis of their areas over the past year.
According to the results of the activities of the department of psychological support, psychologists of SBI "Service-112" conducted 5,258 consultations, which is 86% more than in 2024 – 2,828 consultations. Special attention is paid to methodical and correctional work with employees, which contributes to their development and improvement of their psycho-emotional state.
Specialists with knowledge of Russian sign language accepted 52 calls from people with hearing disabilities.
The specialists of the analytical department have prepared more than 1,000 reports, responded to 252 requests from law enforcement agencies and 23 appeals from citizens.