Emotional intelligence of the Servic-112 specialists

A special lecture and diagnostics for employees of the Naberezhnye Chelny call center were devoted to "Soft power", emotional intelligence (EQ).

The main goal of the event is a systematic approach to a critically important, but often intangible skill. Thanks to the diagnosis of the emotional sphere of each employee, it is possible to identify growth areas in self-control, empathy and social sensitivity. Thus, the foundation is laid for the development of specific tools and techniques for improving emotional competencies.

During the lecture, psychologists from the Service-112 presented models of emotional intelligence through self-awareness, self-control, empathy, and social skills.

The interactive format of the event allowed us to approach the study of this topic from different angles. During the lecture, not only the theoretical foundations were discussed, but also great attention was paid to the formation of practical skills through joint analysis of issues of concern.