During the reporting period, emergency call reception and processing specialists received and processed 112 43079 calls in the System, 34236 incident cards were sent to emergency operational services.
To date, the System 112 of the Republic of Tatarstan receives about 57% of calls to emergency operational services of the republic.
The largest number of requests were received in the direction of the police – 31.0%, for medical assistance – 30.7%, in the direction of firefighters and rescuers – 24.6%, on housing and communal services – 2.9%, in the direction of the emergency gas service – 1.8%, other – 9.0%.
According to the results of the past week, the average waiting time for applicants for a response from a Service 112 specialist was 13 seconds, and the average conversation time between a Service 112 specialist and applicants was 1 minute and 12 seconds. Psychologists of the 112 Service conducted 168 consultations in the mode of providing round-the-clock psychological support to subscribers, a total of 483 calls were received regarding the provision of psychological assistance.