Service–112 Operator for Emergency Calls Delivered a Baby by Phone

To translate theory into action, firefighters regularly conduct practical exercises, their goal is to automate every step, ensuring the coherence and safety of the calculation. In the residential complex "Manor of Tsarevo" in the village of Novoe Shigaleevo, employees of the Kazan detachment of the Fire Service of the Republic of Tatarstan conducted just such an activity.

A special lecture and diagnostics for employees of the Naberezhnye Chelny call center were devoted to "Soft power", emotional intelligence (EQ). The main goal of the event is a systematic approach to a critically important, but often intangible skill. Thanks to the diagnosis of the emotional sphere of each employee, it is possible to identify growth areas in self-control, empathy and social sensitivity. Thus, the foundation is laid for the development of specific tools and techniques for improving emotional competencies.

In January 2026, a series of gatherings of citizens took place in the districts of the Republic of Tatarstan, which became an important platform for direct communication between the population and employees of the state-owned institution "Fire Protection of the Republic of Tatarstan".

During the reporting period, 50384 calls were received and processed by specialists, 39953 incident cards were created. To date, about 58% of calls have been received by the republic's emergency services.